Terms and Conditions for Online Counselling Services | der-eifelercoach.eu

1. Scope of Application

These terms and conditions govern the legal framework for online counseling services provided through the Zoom or Skype platform. They apply to all customers who use the services. By booking an online consultation via Zoom or Skype, the customer agrees to these terms and conditions.

2. Services

The online counseling via Zoom or Skype involves the provision of psychological counseling or coaching services by a qualified and certified counselor/coach. The counseling takes place in the form of video or audio conversations through the Zoom or Skype platform.

3. Booking and Payment Terms

The customer can book an online counseling session through the agreed channels (e.g., email, phone). Payment is made in advance via bank transfer, PayPal, or another agreed-upon payment method. The exact payment terms are agreed upon with the customer in advance.

4. Appointment Scheduling

The scheduling of appointments for online counseling is done in consultation between the counselor/coach and the customer. A time window is set for the counseling session. The customer is required to be punctual and in a suitable environment for the counseling session at the agreed-upon time.

5. Confidentiality and Data Protection

The counselor/coach commits to maintaining confidentiality regarding all information received during counseling sessions. All personal data and customer information will be treated confidentially and processed in accordance with applicable data protection regulations.

6. Customer Responsibility

The customer is responsible for providing a stable internet connection and a suitable device (computer, laptop, smartphone) to participate in the online counseling session. The customer ensures that they have the necessary technical requirements for using Zoom.

7. Disclaimer

The counselor/coach assumes no liability for damages that may arise from the use of Zoom/Skype or technical problems during the counseling session. The customer acknowledges that online counseling via Zoom or Skype carries certain risks that are beyond the control of the counselor/coach.

8. Cancellation and Rescheduling

The customer can cancel or reschedule a booked online counseling session free of charge up to a certain point before the appointment. The specific regulations regarding this will be agreed upon with the customer in advance.

9. Changes to the Terms and Conditions

The counselor/coach reserves the right to modify these terms and conditions at any time. The customer will be informed of any changes in a timely manner. The new terms and conditions will apply from the time of notification for all future bookings and counseling sessions.

10. Severability Clause

If any provision of these terms and conditions is found to be invalid or unenforceable, the validity of the remaining provisions shall not be affected. A legally permissible provision that comes closest to the economic purpose of the invalid or unenforceable provision shall replace it.

11. Jurisdiction and Applicable Law

For disputes related to these terms and conditions and online counseling via Zoom, the law of the country in which the counselor/coach is based shall exclusively apply. The place of jurisdiction is the counselor/coach's place of business.